Voices: What Works

What Works is a collection of case histories that provides real-world examples of best practices and how to implement them.

A failure to communicate can be the root cause of expensive machine breakdowns

In this installment of What Works, a customized, cloud-based reliability program helps Eastman Chemical close communications gaps and cut unplanned downtime.

May 11, 2015

Kingsport, Tenn.-based Eastman Chemical prides itself on having world-class maintenance and reliability teams, with experts in their fields helping the company serve customers in more than 100 countries worldwide and continually earn Eastman spots on "partner of the year" and "best places to work" lists. But frustratingly, Eastman found that communications breakdowns between these teams too often were at the root of expensive machine breakdowns.

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