Voices: Tactics and Practices

Back-to-basics column on best practices at the ground level, written by Plant Services editors as well as industry contributors.


How to get vendors to understand your vision and expectations

Make sure your vendors aren't hindering your progress toward proactive maintenance.

By Joe Anderson, The J.M. Smucker Company
Nov 5, 2015

Do your vendors really know your vision and expectations? Are they exceeding or at least meeting them? Are your vendors proactive or reactive? These are very tough questions to answer, especially if you really like a given sales representative or you've been working with a particular vendor for years. But if you're honest, is your organization better off because of that vendor or they treat you as a cash cow?

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