In this installment of What Works, a paper converting machine company improves access for local operators and distant engineers.
Paper Converting Machine (PCMC) in Green Bay, Wisconsin, builds machinery for a variety of industries including tissue converting and packaging, flexographic printing, and nonwovens. With three major production centers in the United States, the United Kingdom, and Italy, and with more than 1,000 team members worldwide, PCMC sells and services its machines installed at customers’ manufacturing facilities across the globe.
PCMC was using Phoenix Contact managed Ethernet switches and a wireless WLAN basic radio, but its existing remote connectivity solution was a proprietary system that had limited functionality. Previously, PCMC sold each customer a PC that had all the software required to diagnose and maintain the machinery, and PCMC…
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