Sustaining performance

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Overview:

Bringing a production facility online is the result of a huge investment. It typically takes years of planning, design, construction and finally, you move into operating the plant. Whether your operation has been running for 20 years or is about to start up, you face the ongoing challenge to achieve the highest returns possible on that investment. Once you have the initial bugs worked out and achieve the goals of targeted productivity, efficiency, quality and performance, how do you sustain high performance, or even improve it?

This goal of this paper is to present a perspective on support services as a tactical approach to not only sustain current Operations performance levels, but to continually improve them — and to be able to measure the ROI of an ongoing support program.

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