San Diego is no stranger to the increasing pressures of responding to citizen needs around the clock. But city officials are working to deploy a new infrastructure asset management tool that will help them keep assets up and running by using analytics to predict when systems need maintenance.
In addition, city CIO Jonathan Behnke told GCN, San Diego is looking to be more responsive to residents through initiatives such as an app that lets residents take photos of graffiti, potholes, etc., and submit these quickly to the city. Cleanup and repair crews can view the images in the field via iPads and take a photo of the cleanup/repair work once it's completed. That photo then will be sent to the person who reported the issue.
Read the full story at gcn.com.