IFS looks to bolster service management and support with two acquisitions

By IFS news release

Aug 01, 2017

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IFS announced it has completed the acquisition of mplsystems Limited and Field Service Management Limited. Financial terms of the deals are not being disclosed.

mplsystems Limited is a provider of omni-channel contact center and customer engagement software that, together with the IFS leading Service Management offering, provides a complete end-to-end customer engagement solution. Field Service Management Limited, an implementation specialist of Field Service Management solutions in the UK and Ireland will bolster IFS Service Management sales, consulting, and support organization in the region.

UK-based mplsystems Limited develops and implements omni-channel contact center and field service management solutions at some of the UK’s most well respected brands, including Babcock International, HomeServe, Ecomaster, ENGIE, and Iceland. 

Field Service Management Limited is a U.K.-based implementation partner of IFS in the UK and Ireland. Its expert team of Service Management consultants will join the IFS UK operation in order to drive further growth in the region. To date, Field Service Management Limited has supported IFS with some of the largest service management implementations in the UK.

Commenting on the acquisitions, Fredrik vom Hofe, group senior vice president for business development at IFS, said: “IFS is already recognized as a global leader in the service management sector, which we are extending further with these two acquisitions. The opportunity resulting from the acquisition of mplsystems will mean that businesses around the world who want to deliver the best customer service from the moment a customer makes an enquiry through to an issue being resolved, now have the most complete and connected service management proposition available on the market."

Paul White, CEO of mplsystems Limited, stated: “The team at mplsystems is delighted to be joining forces with IFS. We now have a great opportunity to take our award winning omni-channel and customer engagement solutions onto the world stage."


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