In recent years, we've seen increased demand for remote monitoring of automation systems. While end users in the typically conservative process industries have been reluctant to relinquish access to their automation suppliers, downsizing and competitive pressures related to the recent economic downturn have forced the issue. Many plants have reduced headcounts, forcing them to operate with fewer resources. Remote monitoring services offer a viable solution for owner-operators to improve reliability, improve performance, and reduce risks, especially when forced to operate with limited internal resources.
According to ARC Advisory Group's recent study on Supplier-Provided Automation Services, although still small, remote monitoring is one of the faster growing segments in this space, indicating increasing user acceptance.