Datastream 7i: Call Center

A centralized call center provides a comprehensive customer service and information hub for organizations that receive information and service requests from their client base, such as citizens in the public sector, students in universities, and facility tenants. Call center consolidates previously dispersed contact points and provides a means to track the type and volume of requests as well as response. Datastream 7i Call Center helps organizations save time and money and increase customer satisfaction by providing a central operator for customers to call for information and service requests, preventing duplicate work orders and requests, and being able to assign work to crews already in the field.

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