3 field service management trends you can’t ignore
This paper reviews some of the specific situations where participating in the trend towards SaaS makes good business sense for the customer.
Field service management (FSM) operations are under unprecedented pressure from competitors and increasingly demanding customers. This white paper discusses how market pressures are driving three distinct but interrelated trends in mobility, scheduling optimization, and software as a service (SaaS). Managers and field technicians expect to be able to interact with FSM software to manage their businesses using mobile devices, including smartphones. This requires a mobile solution that is engineered to work seamlessly with the back office FSM software application. But it also requires a high degree of real-time scheduling optimization on the order of what is offered. What an optimization tool does is, in essence, take a field service schedule developed by FSM software, optimize it based on numerous factors, and send it back to the FSM software application. SaaS, in the formal sense, is more than buying software that is hosted on someone else’s servers. It means that, instead of buying a perpetual license to use the software, you are renting it. SaaS is popular among some people who sell software because, if you are using the software for more than a few years, you can wind up paying for the cost of that perpetual license many times over. This paper reviews some of the specific situations where this is a worthwhile proposition, where participating in this trend towards SaaS makes good business sense for the customer.
Find more white papers on Data, software and systems