News

Posted On: 07/18/2008

Atlas Copco launches emergency service support line

PlantServices.com

Atlas Copco Compressors in June launched a national emergency service hotline that provides customers in the United States with a single, toll-free resource for compressor-related emergency service needs. The hotline will operate 24 hours a day, 365 days a year to increase service levels and convenience for all domestic customers. The new hotline replaces local toll-free numbers: (877) 2 GET ATLAS COPCO, or (877) 243-8285. “With three-shift manufacturing and facilities operating around the clock, we are aligning our emergency service operations with our customers’ schedules – 24 hours a day, seven days a week,” said Mike Iacino, vice president for compressor service in the USA for Atlas Copco.

The hotline was created primarily to answer after-hours emergency service calls. During normal business hours, customer calls to the hotline will be properly routed to the appropriate customer center or employee. Customer calls to the hotline after hours will be answered by an Atlas Copco agent, who will work to connect the customer with the appropriate local Atlas Copco support staff within 20 minutes. In non-emergency situations, the customer will be contacted early the next business day by a local Atlas Copco representative. For more information, visit www.atlascopco.com.