“Even if you know where you’re going, you’re still lost if you don’t know where you are,” my colleague Earl Porter told me years ago. Earl and I had been assessing the preventive maintenance program at a client’s site. Those words rang true then, and they still carry a lot of weight in our reliability work today. It’s been a few years since Earl and I worked on that assignment, but I’ve never looked at another client the same way since. Think about it: We usually have a sense of where we want to be, but the direction to get there is unknown unless we know from where we’re starting. Two years ago, we sat down to create a road map: a visual representation…Full Story
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